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AI chatbots and assistants for your website

An assistant that answers questions from your own services, prices and policies, around the clock, and hands over to a person when it should.

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What it does

  • Answers customer questions using only your website content, documents and FAQs.
  • Captures lead details and sends them to your inbox or CRM.
  • Books appointments when connected to your booking system.
  • Hands over to a member of staff by email or Microsoft Teams when a question needs a person.
  • Keeps a log of every conversation so you can review answers and improve them.

Safe by design

The assistant is limited to topics you approve and is set up to say when it does not know rather than guess. Conversations are stored in line with UK GDPR, and your privacy notice is updated to explain how the assistant uses personal data.

Where it helps most

Businesses that answer the same questions every day: delivery times, opening hours, pricing, eligibility, how to book. The assistant handles the routine questions so your team can focus on the conversations that need them.

FAQ

AI chatbots and assistants: common questions

Will it make things up?

It is set up to answer only from your approved content and to say when it does not know. You can review every conversation and adjust its instructions.

Which AI model does it use?

We choose a model from a reputable provider to suit your needs and budget, and can change it later without rebuilding the assistant.

What does it cost to run?

Running costs depend on how many conversations it has. We estimate this in your quote, and most small businesses pay a modest monthly amount.

Related services

Often built together

Online booking systems

Let customers see real availability, choose a time, pay a deposit and get reminders, while your staff calendars stay in sync both ways.

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Website integrations

Orders flow to your accounts, leads land in your CRM, bookings appear in your calendar. If it has an API, we can connect it.

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Custom website design

A website designed around your business, not squeezed into a template. We design every page, hand-build the code and give you a content system you can actually use.

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Tell us what your site needs to do.

Send us a short brief and we will email you a fixed quote within one working day. No obligation.

Get a quotehello@brikd.co.uk